Frequently Asked Questions

Q : What is your return policy?

A : We offer a [number]-day return policy on all unopened items. Please see our full return policy for more details.

Q : How can I track my order?

A : You can track your order using the tracking number provided in your shipping confirmation email.

Q : What forms of payment do you accept?

A : We accept Credit Card / Card Payment, Bank Transfer, and GoPay.

Q : How much does shipping cost?

A : Shipping costs vary depending on your location and the size of your order. You can calculate shipping costs during checkout.

Q : How long will it take for my order to arrive?

A : Most orders are shipped within 2-7 business days. Delivery times vary depending on your location.

Q : Do you ship internationally?

A : Yes, we ship to many countries worldwide.

Q : What happens if my order arrives damaged?

A :Please contact our customer service team immediately if your order arrives damaged.

Q : Are your toys safe for children?

A : Yes, all of our toys meet or exceed all applicable safety standards.

Q : What are the recommended ages for your toys?

A : Age recommendations can be found on each product page.

Q : Can I find replacement parts for my toy?

A : Please contact our customer service team for assistance with finding replacement parts.

Q : How can I contact customer service?

A : You can contact our customer service team by toysnhobbies.id@gmail.com, +62 878 8120 9453 (Admin) or Instagram.com/indonesiadiecastexpo

Q : Do you offer any discounts or promotions?

A : Yes, we offer various discounts and promotions throughout the year. Please sign up for our newsletter to stay updated.